3.1 The WrapWonders “Mint-Arrival” Standard
At WrapWonders.store, we deal in perfection. Because our products are designed for high-end gifting where presentation is everything, our return policy is governed by strict Structural Integrity and Aesthetic Standards. We ensure that every customer receives a product that is free from creases, corner-crushing, or surface scuffs.
3.2 The 14-Day “Aesthetic Audit” Window
If you wish to initiate a return, the following conditions must be met to protect the “Showroom Quality” of our inventory:
- The “Unassembled” Requirement: For our “Fold-Flat” series, boxes must not have been assembled or had their adhesive strips peeled. Once a box is “clicked” into its structural form, it is considered “In-Service” and cannot be returned for resale.
- Surface Integrity: Returns must be free from fingerprints, ink marks, or “paper-bruising.”
- Original Protective Shielding: Returns must be sent back in the original “WrapWonders” moisture-proof poly-shielding to prevent atmospheric warping during transit.
3.3 The “Structural-Fault” Warranty
If a product arrives with a verifiable defect (e.g., a misaligned magnet or a delaminated paper edge):
- The 48-Hour Report Window: You must provide a high-resolution photo of the defect within 48 hours of delivery.
- Instant Replacement: Upon verification, a fresh unit will be dispatched via “Priority-Courier” at no cost.
3.4 Refund Velocity
- Approved Returns: 5-7 Business Days following a successful “Integrity Audit” at our design hub.
- Bulk Credits: Issued instantly for corporate clients managing large-scale gifting events.